Publications

    The Analytics Playbook for Cities: A Navigational Tool for Understanding Data Analytics in Local Government, Confronting Trade-Offs, and Implementing Effectively

    Amen Ra Mashariki and Nicolas Diaz, August 2020 

    Properly used data can help city government improve the efficiency of its operations, save money, and provide better services. Used haphazardly, however, the use of analytics in cities may increase risks to citizens’ privacy, heighten cybersecurity threats, and even perpetuate inequities.

    Given these complexities and potentials, many cities have begun to install analytics and data units, often head by a chief data officer, a new title for data-driven leaders in government. This report is aimed at practitioners who are thinking about making the choice to name their first CDO, start their first analytics team, or empower an existing group of individuals.

    Download the full report 

    Henson, Eric, Miriam R. Jorgensen, Joseph Kalt, and Megan Hill. 2020. “Federal COVID‐19 Response Funding for Tribal Governments: Lessons from the CARES Act”. Read the full report Abstract

    Eric C. Henson, Megan M. Hill, Miriam R. Jorgensen & Joseph P. Kalt; July 2020 

    The federal response to the COVID‐19 pandemic has played out in varied ways over the past several months.  For Native nations, the CARES Act (i.e., the Coronavirus Aid, Relief, and Economic Security Act) has been the most prominent component of this response to date. Title V of the Act earmarked $8 billion for tribes and was allocated in two rounds, with many disbursements taking place in May and June of this year.

    This federal response has been critical for many tribes because of the lower socio‐economic starting points for their community members as compared to non‐Indians. Even before the pandemic, the average income of a reservation‐resident Native American household was barely half that of the average U.S. household. Low average incomes, chronically high unemployment rates, and dilapidated or non‐existent infrastructure are persistent challenges for tribal communities and tribal leaders. Layering extremely high coronavirus incidence rates (and the effective closure of many tribal nations’ entire economies) on top of these already challenging circumstances presented tribal governments with a host of new concerns. In other words, at the same time tribal governments’ primary resources were decimated (i.e., the earnings of tribal governmental gaming and non‐gaming enterprises dried up), the demands on tribes increased. They needed these resources to fight the pandemic and to continue to meet the needs of tribal citizens.

    Eric C. Henson, Megan M. Hill, Miriam R. Jorgensen & Joseph P. Kalt; July 2020 

    In this policy brief, we offer guidelines for federal policy reform that can fulfill the United States’ trust responsibility to tribes, adhere to the deepest principles of self‐governance upon which the country is founded, respect and build the governing capacities of tribes, and in the process, enable tribal nations to emerge from this pandemic stronger than they were before. We believe that the most‐needed federal actions are an expansion of tribal control over tribal affairs and territories and increased funding for key investments in tribal communities. 

    Rivkin, Jan, Susie Ma, and Michael Norris. 2020. “Design Decisions for Cross-Sector Collaboration: Mini-Case Modules”. Abstract

    Jan Rivkin, Susie Ma, and Michael Norris; June 2020

    These five short cases aim to help city leaders explore whether working with sectors outside their own government organizations is the right path forward, and how to be effective if/when they choose to engage in cross-sector collaboration. The cases especially highlight key design decisions that every cross-sector collaboration must make, to help students reflect on design decisions of their own collaborative efforts.

    Fernando Monge, Jorrit de Jong, and Linda Bilmes; June 2020  

    In 2018, Bilbao was presented with the Best European City award, adding the prize to a long list the Spanish city had collected since the mid-2000s. The success was often attributed to the Guggenheim museum, giving name to the "Guggenheim effect." This was based on a fairly shallow assessment of the City's transformation. In fact, the building blocks of Bilbao's transformation are to be found in the collaborative efforts established by government entities during the 1990s, in the context of a deep economic, political, and social crisis.

    In the first session of the Leading Social and Economic Recovery series convened by the Bloomberg Harvard City Leadership Initiative, Dr. Josh Sharfstein, Vice Dean for Public Health Practice and Community Engagement at Johns Hopkins Bloomberg School of Public Health provided a briefing of critical public health information on COVID-19 within the United States. Georges Benjamin, Executive Director of the American Public Health Association, discussed racism and protests in the context of COVID-19, offering mayors recommendations on measures to consider when protesting to reduce exposure of COVID-19. Professor Danielle Allen, the James Bryant Conant University Professor at Harvard University, and Director of Harvard’s Edmond J. Safra Center for Ethics, addressed the mayors on how the global pandemic, economic recession, and renewed focus on racial justice provide city leaders with an opportunity to reinvent public governance. The session was moderated by Harvard Kennedy School Professor Jorrit de Jong, and Harvard Business School Professor Rawi Abdelal, the faculty co-chairs of the Bloomberg Harvard City Leadership Initiative.
    In the eleventh session of the COVID-19 Local Response Initiative convened by the Bloomberg Harvard City Leadership Initiative in collaboration with Bloomberg Philanthropies and the Johns Hopkins Bloomberg School of Public Health, Juliette Kayyem, the Belfer Senior Lecturer in International Security at the Harvard Kennedy School, and Dutch Leonard, the George F. Baker Jr. Professor of Public Management at the Kennedy School and Eliot I. Snider and Family Professor of Business Administration and Cochair of the Social Enterprise Initiative at Harvard Business School, and Jorrit de Jong, Faculty Director of the Bloomberg Harvard City Leadership Initiative and Senior Lecturer in Public Policy and Management at the Kennedy School, review the crisis leadership tools to help mayors and city leaders navigate the COVID-19 pandemic. Dr. Josh Sharfstein, Vice Dean for Public Health Practice and Community Engagement at Johns Hopkins Bloomberg School of Public Health provided a briefing of critical public health information on COVID-19 within the United States.
    In the tenth session of the COVID-19 Local Response Initiative convened by the Bloomberg Harvard City Leadership Initiative in collaboration with Bloomberg Philanthropies and the Johns Hopkins Bloomberg School of Public Health, Rebecca Henderson, the John and Natty McArthur University Professor at Harvard University, and Jorrit de Jong, Faculty Director of the Bloomberg Harvard City Leadership Initiative and Senior Lecturer in Public Policy and Management at Harvard Kennedy School, discussed scenario planning in a pandemic and offered tools for imagining and working through the implications of various plausible futures. Dr. Josh Sharfstein, Vice Dean for Public Health Practice and Community Engagement at Johns Hopkins Bloomberg School of Public Health provided a briefing of critical public health information on COVID-19 within the United States. Dr. Anthony Fauci, NIAID Director, offered guidance and answered mayors’ questions on responding to the COVID-19 crisis.
    In the ninth session of the COVID-19 Local Response Initiative convened by the Bloomberg Harvard City Leadership Initiative in collaboration with Bloomberg Philanthropies and the Johns Hopkins Bloomberg School of Public Health, Amy Edmondson, the Novartis Professor of Leadership and Management at the Harvard Business School, and Jorrit de Jong, Faculty Director of the Bloomberg Harvard City Leadership Initiative and Senior Lecturer in Public Policy and Management at Harvard Kennedy School, discussed leading diverse and dispersed teams in times of crisis. Dr. Josh Sharfstein, Vice Dean for Public Health Practice and Community Engagement at Johns Hopkins Bloomberg School of Public Health; and Dr. Caitlin Rivers, Senior Scholar at the Johns Hopkins Center for Health Security and an Assistant Professor in the Department of Environmental Health and Engineering at the Johns Hopkins Bloomberg School of Public Health, provide critical public health updates and general guidance for what organizations, businesses, and other settings need to do when they reopen, with information on how mayors can both help as well as support these efforts.

    Vice President Joe Biden highlighted the ongoing role mayors have in leading the response to the crisis.
    In the eighth session of the COVID-19 Local Response Initiative convened by the Bloomberg Harvard City Leadership Initiative in collaboration with Bloomberg Philanthropies and the Johns Hopkins Bloomberg School of Public Health, Linda Bilmes, the Daniel Patrick Moynihan Senior Lecturer in Public Policy and a leading expert on budgetary and public financial issues, and Jorrit de Jong, Faculty Director of the Bloomberg Harvard City Leadership Initiative and Senior Lecturer in Public Policy and Management at Harvard Kennedy School, discuss budgeting during a COVID-19. Dr. Josh Sharfstein, Vice Dean for Public Health Practice and Community Engagement at Johns Hopkins Bloomberg School of Public Health; and Dr. Jennifer Nuzzo, Senior Scholar at the Johns Hopkins Center for Health Security and an Associate Professor in the Department of Environmental Health and Engineering and the Department of Epidemiology at the Johns Hopkins Bloomberg School of Public Health, provide critical public health updates and examine metrics mayors need to have in order to reopen their communities. Chef Jose Andres offered words of inspiration in his welcoming remarks to the mayors.
    In the seventh session of the COVID-19 Local Response Initiative convened by the Bloomberg Harvard City Leadership Initiative in collaboration with Bloomberg Philanthropies and the Johns Hopkins Bloomberg School of Public Health, Mitchell Weiss, Professor of Management Practice in the Entrepreneurial Management unit and the Richard L. Menschel Faculty Fellow at the Harvard Business School, and Jorrit de Jong, Faculty Director of the Bloomberg Harvard City Leadership Initiative and Senior Lecturer in Public Policy and Management at Harvard Kennedy School, lead a discussion on public entrepreneurship and how mayors can generate, try out and scale up new ideas while managing risk. Josh Sharfstein, Vice Dean for Public Health Practice and Community Engagement at Johns Hopkins Bloomberg School of Public Health; and Dr. Lisa Cooper, Bloomberg Distinguished Professor at the Johns Hopkins Bloomberg School of Public Health, provide critical public health updates, examine racial disparities we are seeing during COVID-19, and offer actions mayors can take to address these disparities in their cities. Governor Hogan offered advice on convening a coronavirus response team to address the crisis in his welcoming remarks to the mayors.
    In the sixth session of the COVID-19 Local Response Initiative convened by the Bloomberg Harvard City Leadership Initiative in collaboration with Bloomberg Philanthropies and the Johns Hopkins Bloomberg School of Public Health, Nancy Koehn, James E. Robison chair of Business Administration at Harvard Business School, and Jorrit de Jong, Faculty Director of the Bloomberg Harvard City Leadership Initiative and Senior Lecturer in Public Policy and Management at Harvard Kennedy School, explored principles of leadership to effectively guide teams and communities during an unprecedented, multi-stage crisis. Josh Sharfstein, Vice Dean for Public Health Practice and Community Engagement at Johns Hopkins Bloomberg School of Public Health, and Dr. Jennifer Nuzzo, Senior Scholar at the Johns Hopkins Center for Health Security and an Associate Professor in the Department of Environmental Health and Engineering and the Department of Epidemiology at the Johns Hopkins Bloomberg School of Public Health, provided critical public health updates and guidance on preventing the spread of the virus in nursing homes and assisted living facilities. Speaker of the House Nancy Pelosi advised the mayors to rely on science in her welcoming remarks.

    In the fifth session of the COVID-19 Local Response Initiative convened by the Bloomberg Harvard City Leadership Initiative in collaboration with Bloomberg Philanthropies and the Johns Hopkins Bloomberg School of Public Health, Howard Koh, Harvard T.H. Chan School of Public Health, Harvard Kennedy School; Jorrit de Jong, Faculty Director of the Bloomberg Harvard City Leadership Initiative and Senior Lecturer in Public Policy and Management at Harvard Kennedy School; Josh Sharfstein, Vice Dean for Public Health Practice and Community Engagement at Johns Hopkins Bloomberg School of Public Health; and Tom Frieden, former director of CDC, president and CEO of Resolve to Save Lives, explored collaboration—across sectors, departments, and levels of government—and the challenges, conflicts, and opportunities for effective leadership and a resilient recovery that come with this work. Bill Gates stressed the importance of relying on science to guide reopening the economy in his welcoming remarks to mayors.

    In the fourth session of the COVID-19 Local Response Initiative convened by the Bloomberg Harvard City Leadership Initiative in collaboration with Bloomberg Philanthropies and the Johns Hopkins Bloomberg School of Public Health, Jorrit de Jong, Faculty Director of the Bloomberg Harvard City Leadership Initiative and Senior Lecturer in Public Policy and Management at Harvard Kennedy School, moderated a discussion with Kimberlyn Leary, Harvard Medical School, Harvard T.H. Chan School of Public Health, on stress and mental health during the COVID-19 crisis. Josh Sharfstein, Vice Dean for Public Health Practice and Community Engagement at Johns Hopkins Bloomberg School of Public Health provided critical public health information, and Tom Frieden, former director of CDC, president and CEO of Resolve to Save Lives, presented the latest thinking on the conditions necessary to lift restrictions, reopen the economy, and resume city life. President Barack Obama offered advice to mayors on speaking truthfully in his opening remarks.

    In the third session of the COVID-19 Local Response Initiative convened by the Bloomberg Harvard City Leadership Initiative in collaboration with Bloomberg Philanthropies and the Johns Hopkins Bloomberg School of Public Health, Josh Sharfstein, Vice Dean for Public Health Practice and Community Engagement at Johns Hopkins Bloomberg School of Public Health provided critical public health information. Jorrit de Jong, Faculty Director of the Bloomberg Harvard City Leadership Initiative and Senior Lecturer in Public Policy and Management at Harvard Kennedy School, moderated the discussion on learning as fast as you can and creating a basis for hope with Dutch Leonard, the George F. Baker, Jr. Professor of Public Management, at HKS and Eliot I. Snider and Family Professor of Business Administration at HBS and Juliette Kayyem, the Belfer Senior Lecturer in International Security at HKS. President George W. Bush offered support for mayors and frontline health care workers in his opening remarks.
    Gustetic, Jenn, Carlos Teixeira, Becca Carroll, Joanne Cheung, Susan O’Malley, and Megan Brewster. 2020. “Policy Prototyping for the Future of Work”. Read the full report Abstract

    Jenn Gustetic, Carlos Teixeira, Becca Carroll, Joanne Cheung, Susan O'Malley, and Megan Brewster; June 2020

    The future of work will require massive re-skilling of the American workforce for which current policy “toolboxes” for economics, labor, technology, workforce development and education are often siloed and antiquated. To meet the needs of tomorrow’s workers, today’s policy makers must grapple with these interdisciplinary policy issues.

    This report describes a novel design-driven approach we developed to create policy “prototype” solutions that are inherently interdisciplinary, human-centered, and inclusive for the future of work. Using our design-driven approach, we collaborated with more than 40 interdisciplinary and cross-sector thinkers and doers to generate 8 distinct policy prototypes to support the future of work.

    Fiscal Strategies to Help Cities Recover—And Prosper
    Goldsmith, Stephen, and Charles “Skip” Stitt. 2020. “Fiscal Strategies to Help Cities Recover—And Prosper.” Ash Center for Democratic Governance and Innovation. Read the full report Abstract

    Stephen Goldsmith, May 2020 

    Despite robust economies, many local officials entered 2020 already worried about budget balances that looked fragile in the short term and problematic in the long term due to enormous pension and health-care issues. Today, in the wake of COVID-19, clearly federal support is necessary, but it is also apparent that it cannot alleviate all the pressures on communities as responsibilities related to the pandemic skyrocket while revenues plummet.

    While many public managers will rightly deploy a host of tactical cost-cutting measures, the most creative among them will explore deeper and more strategic changes, such as those presented herein, which will help address the current crisis while preparing their cities for the future. This paper suggests a transition to a culture deeply focused on data, incentives for city workers to produce internal reforms, public-private partnerships that monetize operational excellence, and rapid adoption of both new technologies and good ideas borrowed from other jurisdictions. These more deliberate and strategic approaches may be harder to implement but those offered here need not harm incumbent public employees nor negatively impact cities’ efforts to ensure access and equity. Rather, the strategies we outline should strengthen the efficiency and mandates of existing government offices while helping make cities more resilient and better prepared for tomorrow’s challenges.

    2019 State of Digital Transformation
    Eaves, David, and Georges Clement. 2020. “2019 State of Digital Transformation”. Read the full report Abstract

    David Eaves, Georges Clement; May, 2020

    In June of 2019, the Harvard Kennedy School hosted digital service teams from around the world for our annual State of Digital Transformation convening. Over two days, practitioners and academics shared stories of success, discussed challenges, and debated strategy around the opportunities and risks digital technologies present to governments.

    Teams that joined us for the summit used different approaches and methodologies in vastly different contexts. Some governments—such as those of Estonia and Bangladesh—were building on decade or more of experience refining already-advanced practices; others—such as the state of Colorado’s—were still getting ready to formally launch. Some had deep connections across their entire executive branch; others were tightly focused within a single agency.

    Despite these differences, many key themes emerged throughout the convening. This paper contains reflections from the Summit. 

    Randall K.Q. Akee, Eric C. Henson, Miriam R. Jorgensen, and Joseph P. Kalt; May 2020 

    This study dissects the US Department of the Treasury’s formula for distributing first-round CARES Act funds to Indian Country. The Department has indicated that its formula is intended to allocate relief funds based on tribes’ populations, but the research team behind this report finds that Treasury has employed a population data series that produces arbitrary and capricious “over-” and “under-representations” of tribes’ enrolled citizens.

    de Jong, Jorrit, Carlos Paiva, Carin-Isabel Knoop, and Rawi Abdelal. 2020. “Driving Change in São Paulo”. Read full case study Abstract

    Jorrit de Jong, Carlos Paiva, Carin-Isabel Knoop, and Rawi Abdelal; May 2020 

    In 2016, after many months of negotiation, the City of São Paulo approved a new ordinance regulating Transportation Network Companies (TNC). The new regulation allowed citizens to take advantage of innovative services and it enabled city leaders to manage the fleet with significant savings as well as unprecedented transparency and data. São Paulo, the first Brazilian city to adopt this model, faced internal responses ranging from vehement opposition to overwhelming support.

    The case chronicles the road to implementation, including lessons learned from the TNC ordinance process and the previous pilots. It examines the efforts of key players—including Administration Secretary Paulo Spencer Uebel—to fulfill Mayor João Doria’s public commitment to fix the transportation model, consider public opinion, and minimize disruption during Doria’s first year in office. The case also explores strategies for implementing innovative practices in government as well as dealing with resistance to change in organizations, especially in the public sector.

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