Susan Crawford, John A. Reilly Visiting Professor in Intellectual Property at Harvard Law School and faculty co-director of the Berkman Center for Internet & Society at Harvard University
About the Session
This interactive session will focus on government officials and civic activists using new data tools to transform city government, in particular on the institutional and cultural considerations of organizational change, from bureaucratic hurdles to communicating and sharing data across departments and across sectors to the importance of leadership.
Berkman Center, Citizen-Centered Governance: The Mayor’s Office of New Urban Mechanics and the Evolution of CRM in Boston (Susan P. Crawford and Dana Walters): “Several global developments have combined to make Boston's collaborative efforts interesting: First, city managers around the world confront shrinking budgets and diminishing trust in the role of government; second, civic entrepreneurs and technology innovators are pressuring local governments to adopt new forms of engagement with citizens; and third, new digital tools are emerging that can help make city services both more visible and more effective.”
About the Study Group
This event is the second in a four-part study group series, “Cities, Technology, and Democracy” organized by HKS student groups Tech4Change and the Regional, State, Local, Tribal (RSLT) Governance PIC, along with the Ash Center. Over the course of four sessions, the group will explore how new tools empower citizens and create “smart” cities. The study group will also discuss important challenges. For instance, will the expansion of data and technology really be accessible to everyone, or will some groups be left behind?
Session 1: Participatory Budgeting with Archon Fung (February 26)
Session 3: From Potholes to Policies with Quinton Mayne (March 26)