David Eaves, Lauren Lombardo, February 2021
Starting in 2018, every year, the State of Digital Transformation report documents the main lessons from a Digital Services Convening hosted at Harvard Kennedy School. In 2020, Harvard Kennedy School and Public Digital hosted a series of discussions on the coronavirus digital response. These gatherings, which included a wide range of digital service groups, highlighted success stories, lessons learned, and tools that digital teams could leverage or repurpose.
This year's report highlights some of the new possibilities discussed at the convening and provides further reflections on crisis response.