David Eaves and Sechi Kailasa, March 2022
This year’s convening marked the fourth Digital Services Convening jointly organized by the John F. Kennedy School of Government at Harvard University and Public Digital, a disruptive digital trans- formation consultancy. The event has been described by a Cambridge University study as one of six seminal digital government conferences across the globe. The importance of having a space where digital government practitioners can learn, share, and discuss their experiences is only growing, as more and more governments are grappling with transformation efforts and the subsequent issues that such efforts give rise to.
Many digital service teams had made significant gains during the pandemic and were awarded more authority, remit, and funding. COVID-19 had also affected governments’ risk appetites across the world, leading to more experimentation and iteration. This has not always led to successful outcomes; in some cases, it might not be appropriate to bypass processes or use a magic wand as a lever. However, this general shift has meant that the entrenched ways of working and the prevailing speed of bureaucracy were challenged. It remains an open question as to whether all the gains made during the pandemic can or should be retained.