@article {1390761, title = {2020 State of Digital Transformation}, year = {2020}, abstract = {

David Eaves, Lauren Lombardo, February 2021\ 

Starting in 2018, every year, the State of Digital Transformation report documents the main lessons from a Digital Services Convening hosted at Harvard Kennedy School.\ In 2020, Harvard Kennedy School and Public Digital hosted a series of discussions on the coronavirus digital response. These gatherings, which included a wide range of digital service groups, highlighted success stories, lessons learned, and tools that digital teams could leverage or repurpose.\ 

This year{\textquoteright}s report highlights some of the new possibilities discussed at the convening and provides further reflections on crisis response.\ 

}, url = {https://ash.harvard.edu/files/ash/files/2020-state-digital-transformation.pdf?m=1613751911}, author = {David Eaves and Lauren Lombardo} }