Citation:
Eggers, William. 2003. “Overcoming Obstacles to Technology-Enabled Transformation”.
Abstract:
William Eggers, May 2003
Through the example of the General Service Administration, Eggers presents an analysis of how technology-enabled transformation entails breaking old habits, learning to do business in new ways, and adopting a radically different approach to serving your customers. Since nearly all the incentives in government work against all of these things, strong leadership is indispensable to achieving fundamental change in government.