Overcoming Obstacles to Technology-Enabled Transformation


William Eggers, May 2003

Through the example of the General Service Administration, Eggers presents an analysis of how technology-enabled transformation entails breaking old habits, learning to do business in new ways, and adopting a radically different approach to serving your customers. Since nearly all the incentives in government work against all of these things, strong leadership is indispensable to achieving fundamental change in government.

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Last updated on 03/16/2020