Performance Management and Lean Process Improvement - Results Washington, An Operational Excellence in Government Success Story


Jane Wiseman, August 2017

This Operational Excellence in Government Project case study describes how the state of Washington implemented two key operational efficiency strategies for government — performance management and employee-driven process improvement. The effort, called Results Washington, sets priorities and then focuses on delivery to achieve results that make a difference in the lives of Washingtonians. Results Washington was launched in 2013 by Governor Jay Inslee. He established five top-priority statewide goals and challenged state government leaders to track their progress against these goals and to apply Lean thinking and tools to improve their processes.

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Last updated on 11/21/2021