This Operational Excellence in Government case study describes, for the first time, efforts by New York City's deputy mayor for operations and his team to optimize the city’s real estate portfolio. New York City government employees occupy 300 million square feet of offices, schools, police and fire stations, warehouses, and the like. There had never before been an effort to view the entirety of the space as an asset that could be allocated more efficiently. Rather, over case study: New York City Office Space Optimization 4 time, individual departments had independently acquired or leased the space they needed, predominantly with their own usage standards.
This Operational Excellence in Government Project case study describes how the state of Washington implemented two key operational efficiency strategies for government — performance management and employee-driven process improvement. The effort, called Results Washington, sets priorities and then focuses on delivery to achieve results that make a difference in the lives of Washingtonians. Results Washington was launched in 2013 by Governor Jay Inslee. He established five top-priority statewide goals and challenged state government leaders to track their progress against these goals and to apply Lean thinking and tools to improve their processes.
This analysis argues that the period of easy reforms in China has ended, and the time of difficult reforms that touch core political interests has begun. The resulting challenges facing the Chinese Communist Party (CCP) general secretary Xi Jinping when he is confirmed for another five-year-term span political, economic, and international spheres. This leadership must both maintain a domestic focus to strengthen economic growth and avoid the “middle-income trap,” while also engaging in a host of regional and global actions to cement China’s position on the world stage.
Jonathan Mellon, Hollie Russon Gilman, Fredrik M. Sjoberg, and Tiago Peixoto; July 2017
As political life moves online, it is important to know whether online political participation excludes certain groups. Using a dataset of 3.9 million signers of online petitions in 132 countries, this paper examines the descriptive success (number of successful petitions) and substantive success (topic of successful petitions) of women and men. Women’s participation is higher than expected in the ‘thin’ action of petition signing, but consistently lower in the ‘thick’ action of petition creation. This paper does not find a link between lower female thick participation and female descriptive success. In terms of substantive success, the paper finds successful petitions reflect female users’ priorities more closely than men’s, independent of the petition initiator’s gender. These results hold both platform-wide and within most countries in the dataset. This paper shows that these results occur due to the low level of petition success (1.2%) on the platform, which increases the importance of thin forms of participation.
Jorrit de Jong, Lisa Cox, and Alex Green; June 2017
After taking office, Mayor Daniel Rivera creates a new task force to combat blight in Lawrence, Massachusetts. Although blight was not on Rivera’s campaign agenda, he soon realizes that the issue is worth his attention. The issue of blight and distressed properties is complex and far-reaching, having to do with his city’s public health and safety, inequality, and real estate prices. Although Rivera feels he has little flexibility to change staffing levels on a short-term basis, he endeavors to motivate the team members he has. But creating a task force from entrenched groups poses challenges. Effecting change is slow, and Rivera often feels the task force is not making a dent in the problem. The case describes a data tracker for collecting information on distressed properties from disparate sources, and the tracker includes over 40 input fields.
This case allows participants to understand how such a tool is developed, but pushes them even further to understand how to use data to address pressing problems once the data is collected. An accompanying teaching note includes theory and conceptual frameworks to lead classroom discussion on the case.
In this paper Holcombe discusses lessons from successful poverty alleviation in Tibetan areas of China during 1998–2016. In the period between 1978 and 2015, the World Bank estimates that over 700 million people have been raised out of poverty based on a poverty line of $1.50 per capita. It also estimates that about 48 percent of residual poverty in China is located in ethnic minority areas where top-down macroeconomic policies to reduce poverty have been least effective and where strategies to target poor ethnic minority households with additional financial, technical, and other support were not successful in overcom- ing cultural and other barriers to greater income and food security.
For much of the twentieth century, large companies employing many workers formed the bedrock of the U.S. economy. Today, on the list of big business’s priorities, sustaining the employer-worker relationship ranks far below building a devoted customer base and delivering value to investors. As David Weil’s groundbreaking analysis shows, large corporations have shed their role as direct employers of the people responsible for their products, in favor of outsourcing work to small companies that compete fiercely with one another. Weil proposes ways to modernize regulatory policies and laws so that employers can meet their obligations to workers while allowing companies to keep the beneficial aspects of this innovative business strategy.
The paper provides an updated assessment of the danger that the Rakhine state conflict poses to all of Myanmar in terms of cost in lives, international reputation, depressed FDI, ongoing violence and sectarian conflict. The author makes the case that settling the issue will require a strategy that extends beyond restoring security, one that offers a real possibility of success at a political and economic level. He offers that the path forward lies in enabling moderate local and central leaders to bring about a new idea of citizenship, enhancing local socio-economic prospects by investing in roads, power and irrigation, as well as by restricting illegal foreign fishing off the cost of Rakhine, and by extending health and education services throughout the province to all residents.
Values and Vision: Perspectives on Philanthropy in 21st Century China is an exploratory study of philanthropic giving among China’s very wealthy citizens. Recognizing the increasing number of successful entrepreneurs engaged in philanthropic activity in China, the study explores the economic and policy contexts in which this philanthropy is evolving; the philanthropic motivations, aspirations and priorities of some of the country’s most engaged philanthropists; and the challenges and opportunities for increasing philanthropic engagement and impact in China.
In this paper, David Dapice, considers the factors that are at the heart of the instability in Rakhine state and suggests options for approaching citizenship and mobility issues and for overcoming the constraints on implementing development in the state.
On April 15, 2013, Dzhokhar and Tamerlan Tsarnaev placed and detonated two homemade bombs near the finish line of the Boston Marathon, killing three bystanders and injuring more than two hundred others. This case profiles the role the Massachusetts National Guard played in the complex, multi-agency response that unfolded in the minutes, hours, and days following the bombings, exploring how its soldiers and airmen helped support efforts on multiple fronts – from performing life-saving actions in the immediate aftermath of the attack to providing security on the region’s mass transit system and participating in the search for Dzhokhar Tsarnaev several days later. It also depicts how the Guard’s senior officers helped manage the overall response in partnership with their local, state, and federal counterparts. The case reveals both the emergent and centralized elements of the Guard’s efforts, explores the debate over whether or not Guard members should have been armed in the aftermath of the bombings, and highlights an array of unique assets and capabilities that the Guard was able to provide in support of the response.
This paper describes findings and recommendations from 30 existing studies of government efficiency. The reports catalog a staggering number of recommendations, 2,021 in total, to improve the operations of government. Of the 30 studies, 23 include specific dollar-savings amounts that could be achieved as a result of implementing the recommendations. Annual dollar savings identified in the reports range from $18 million in Albany County, New York, to $7.3 billion in California. The total amount of savings identified in these 23 studies is nearly $17 billion in yearly value to the taxpayers of those cities and states. We estimate that if recommendations such as these were implemented across state and local government, a total of $30 billion in value could be returned to taxpayers each year.
Ever since the nation’s most important secret meeting—the Constitutional Convention—presidents have struggled to balance open, accountable government with necessary secrecy in military affairs and negotiations. For the first one hundred and twenty years, a culture of open government persisted, but new threats and technology have long since shattered the old bargains. Today, presidents neither protect vital information nor provide the open debate Americans expect.
Mary Graham tracks the rise in governmental secrecy that began with surveillance and loyalty programs during Woodrow Wilson’s administration, explores how it developed during the Cold War, and analyzes efforts to reform the secrecy apparatus and restore oversight in the 1970s. Chronicling the expansion of presidential secrecy in the Bush years, Graham explains what presidents and the American people can learn from earlier crises, why the attempts of Congress to rein in stealth activities don’t work, and why presidents cannot hide actions that affect citizens’ rights and values.
Arnold M. Howitt, Herman B. "Dutch" Leonard, and David W. Giles, American Public Health Association, February 2017
Containing 15 Harvard Kennedy School case studies on public health emergency preparedness and response, this book provides detailed accounts of a range of natural disasters, infectious diseases, and bio-terrorism. With chapters on Superstorm Sandy, the 2009 H1N1 pandemic, the 2001 anthrax attacks, and evacuations from Gulf Coast hurricanes, the book covers major areas in public health preparedness, portraying the varied and complex challenges the public health community faces when confronting disaster.
A Chief Data Officer (CDO) can lead a city or state toward greater data-driven government. Data-driven executive leadership in government is relatively new, with just over a dozen cities and a handful of states having named a CDO as of late 2016. Leveraging data enables more responsive and rational allocation of government resources to address priority public needs. There is growing momentum and increasingly frequent news of the next government CDO appointment. While there is a growing proliferation of CDOs in government, there are few resources that describe the landscape, either for the benefit of the chief executive appointing a CDO or the new CDO taking office. This paper intends to help new entrants by documenting selected current practices, including advice shared by existing government CDOs, observations by the author, and analysis from government technology and analytics experts.
Deloris Wilson, Linda Kaboolian, Jorrit de Jong, and Guy Stuart, January 2017
This is a case study of the Colorado Black Health Collaborative (CBHC) Barbershop/Salon Health Outreach Program, a community-based initiative that targeted disproportionate rates of hypertension and other health problems within the African American community.
Siwen Zhang, Hua Chen, Songyu Zhu, Jorrit de Jong, and Guy Stuart, January 2017
This case study focuses on HERhealth, the health education program within the HERproject as it was implemented in China from 2007 onwards . Based on reports supplied by BSR this case study documents the health education and its effects on the behavior of women who received the education in terms of improved reproductive health, personal hygiene, and safe sex practices.
Siwen Zhang, Hua Chen, Songyu Zhu, Jorrit de Jong, and Guy Stuart, January 2017
This is a case study of the Asia Development Bank (ADB)-sponsored HIV/AIDS prevention program implemented at expressway construction sites in Guangxi province from 2008 to 2015 . The program delivered HIV/AIDS prevention education to migrant workers working at the sites, as well as to members of the communities near the sites.
Candelaria Garay, Cambridge University Press, January 2017
Throughout the twentieth century, much of the population in Latin America lacked access to social protection. Since the 1990s, however, social policy for millions of outsiders - rural, informal, and unemployed workers and dependents - has been expanded dramatically. Social Policy Expansion in Latin America shows that the critical factors driving expansion are electoral competition for the vote of outsiders and social mobilization for policy change. The balance of partisan power and the involvement of social movements in policy design explain cross-national variation in policy models, in terms of benefit levels, coverage, and civil society participation in implementation. The book draws on in-depth case studies of policy making in Argentina, Brazil, Chile, and Mexico over several administrations and across three policy areas: health care, pensions, and income support. Secondary case studies illustrate how the theory applies to other developing countries.
This report discusses how the private sector should be deployed to help deliver and maintain the United State's crucial water infrastructure in a timelier and more cost-effective manner. To achieve this end, it is imperative to remove deep-seated obstacles and biases at the federal level that impede the use of private financing modalities, such as P3s. As discussed in this report, policies and legislative barriers need to be thoughtfully modernized and amended in order to enable the Nation to transfer risk, accelerate delivery, and secure life-cycle efficiency in the delivery of critical water resource infrastructure.