The PerformanceStat Potential

Robert Behn, Brookings, 2014

It started two decades ago with CompStat in the New York City Police Department, but quickly jumped to other public agencies in New York and to police agencies internationally. Baltimore created CitiStat – the first application of this leadership strategy to an entire jurisdiction. Today, governments at all levels employ PerformanceStat: a focused effort to exploit the power of purpose and motivation, responsibility and discretion, data and meetings, analysis and learning, feedback and follow-up – all to improve government’s performance. Robert Behn analyzes the leadership behaviors at the core of PerformanceStat to identify how they work to produce results.