Case Study  

Leading Civic Engagement: Three Cases

Learn more about the case

These three short cases are stories of city officials leading civic engagement and public participation in pursuit of public goals. From a variety of different positions in city government, the protagonists in each case departed from typical bureaucratic processes to reach out directly to the public, using unexpected methods to solicit input, raise awareness, and effect behavioral change in their communities. In the first case, the new director of the Seattle Solid Waste Utility, Diana Gale, implemented sweeping changes to the City’s solid waste collection practices. To secure compliance with new rules and regulations and tolerance for inevitable stumbles along the way, she developed a public relations capacity, became the public face of her agency, and embraced an ethos of humility and accountability. In the second case, Antanas Mockus, the eccentric mayor of Bogotá, sought to improve public safety—focusing particularly on the unregulated and lethal use of fireworks around the Christmas holiday. He tried at first to effect change through persuasion, offering citizens alternatives to fireworks and engaging vendors in the effort to reduce fireworks-related injuries and deaths. When a child suffered severe burns, however, Mockus followed through on a threat to ban firework sales and use in the City. In the third case, David Boesch, city manager of Menlo Park, California, decided to engage residents in setting priorities around cost reduction as a major budget shortfall loomed for the coming fiscal year. He hired a local firm to plan and execute a comprehensive participatory budgeting process. In a city with a sharp divide between haves and have-nots, Boesch and his partners had to take special care to ensure that everyone’s interests were heard and represented in budgetary decision-making.

Thanks to a gift from Bloomberg Philanthropies, no permission is required to teach with, download, or make copies of this case(s).

More on this Issue

Inside Trump’s White House

Podcast

Inside Trump’s White House

White House reporter Annie Linskey offers a closer look at how the Trump White House makes decisions and what recent actions reveal about its strategy.

Allen Lab Fellow Spotlight: The Case for Building an AmeriCorps Alumni Leadership Network

Additional Resource

Allen Lab Fellow Spotlight: The Case for Building an AmeriCorps Alumni Leadership Network

In a new essay, The Case for Building an AmeriCorps Alumni Leadership Network, Allen Lab Policy Fellow Sonali Nijhawan argues that the 1.4 million Americans who have completed national service represent an underleveraged civic asset. Drawing on her experience as former Director of AmeriCorps, Nijhawan outlines a roadmap for transforming dispersed alumni into a connected leadership network capable of reinvigorating public service, rebuilding trust in government, and strengthening civic participation.

So, Is It Fascism?

Podcast

So, Is It Fascism?

Jonathan Rauch joins the podcast to discuss why he now believes “fascism” accurately describes Trump’s governing style.