Paper  

The Landscape of Digital Civic Infrastructure in Massachusetts

Allen Lab for Democracy Renovation authors offer the first comprehensive analysis of how Massachusetts municipalities are using technology to support civic engagement, government decision-making, and public service delivery.

Photo by Eugene Ga, Adobe Stock

The Landscape of Digital Civic Infrastructure in Massachusetts offers the first comprehensive analysis of how Massachusetts municipalities are using technology to support civic engagement, government decision-making, and public service delivery. Drawing on interviews with municipal leaders and analysis of 58 municipalities across the Commonwealth, the report highlights promising examples of where technology can help support democracy and where significant gaps remain, as well as recommendations for how digital civic infrastructure can strengthen democracy starting at the local level. The findings provide a foundational grounding for conversations about democratic renovation for modern times.

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